Shipping policy

Shipping Policy

Last Updated: July 2026

At Rugiada, every product is made to order especially for you. Producing each item on demand helps us reduce waste while ensuring every order is created with care.

Please read this Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–2 business days before being shipped.

During busy periods, public holidays or promotional events, processing times may be slightly longer. If this happens, we appreciate your patience.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

United Kingdom: 5–7 business days

International: Delivery times vary depending on your location and customs processing.

Please note that all delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location and the size of your order.

The final shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email.

Tracking information will be provided where available.

Worldwide Shipping

Rugiada proudly ships worldwide.

International customers may be required to pay customs duties, import taxes or other fees charged by their country’s customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Delivery Delays

While we do everything we can to ensure your order arrives on time, delays may occasionally occur due to courier services, customs clearance, weather conditions or other circumstances beyond our reasonable control.

Rugiada cannot be held responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Rugiada cannot be held responsible for delayed, failed or misdirected deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at rugiadacustomer@outlook.com.

We will investigate the shipment with the delivery provider and work to resolve the issue as quickly as possible.

If you have any questions regarding this Shipping Policy or your order, please contact us at:

Rugiada

Email: rugiadacustomer@outlook.com