Refund policy

Refund Policy

Last Updated: July 2026

At Rugiada, every product is made to order especially for you. Producing each item on demand helps us reduce waste while ensuring every order is created with care.

Please read this Refund Policy carefully before placing your order.

Returns & Exchanges

As all of our products are made to order, we do not offer refunds or exchanges for:

Change of mind
Ordering the wrong phone model, size or product
Accidental purchases
Personal preference

Please ensure all order details are correct before completing your purchase.

Nothing in this Refund Policy limits or excludes any statutory rights you may have under the applicable consumer protection laws.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective or you receive the wrong item, please contact us within 7 days of delivery.

Please email rugiadacustomer@outlook.com with:

Your order number
A description of the issue
Clear photographs showing the product and the fault or damage

Once your request has been reviewed, we will investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost.

Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at rugiadacustomer@outlook.com as soon as possible.

We will work with the shipping provider to investigate the shipment and, where appropriate, arrange a suitable resolution.

Please note that delivery estimates are not guaranteed and delays caused by shipping carriers, customs or circumstances beyond our reasonable control may occasionally occur.

Order Changes & Cancellations

As every product is made to order, production begins shortly after an order is placed.

If you need to amend or cancel your order, please contact us immediately at rugiadacustomer@outlook.com.

While we will always do our best to help, we cannot guarantee that changes or cancellations will be possible once production has begun.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process your refund after it has been issued.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

Rugiada cannot be held responsible for delayed, failed or misdirected deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you have any questions regarding this Refund Policy or require assistance with your order, please contact us:

Rugiada

Email: rugiadacustomer@outlook.com